Sripath FoodsSripath Foods ("Sripath Foods", "we", "us", or "our") respects your privacy. This policy explains what information we collect through sripathfoods.com — including our contact form and AI chatbot — how we use it, and the choices you have.
Information We Collect
We collect information you choose to give us, such as:
- Contact form submissions: company name, contact person, business email, phone number, location, product category, and your requirements.
- Chatbot lead form submissions: name, company, email, phone number, and product interest.
- Chatbot conversation transcripts, so our team can follow up accurately on what was discussed.
- Whether you opted in to receive RCS/SMS messages from us.
We also automatically collect limited technical data — such as pages visited, device/browser type, and general usage patterns — through analytics tools described below.
How We Use Your Information
- To respond to your enquiries and follow up on product interest.
- To operate and improve our AI chatbot's responses.
- To send you messages via email, SMS, or RCS if you've opted in.
- To understand how visitors use our site, so we can improve it.
We do not sell your personal information.
SMS & RCS Messaging Consent
If you check the consent box on our contact form, you agree to receive messages from Sripath Foods via RCS messages, SMS, and other electronic communications related to your enquiry and our products. Message and data rates may apply. Consent is not a condition of purchase. You can opt out at any time by replying STOP to any message, or by emailing us at enquiry@sripathfoods.com.
Third-Party Service Providers
We use the following third parties to operate our website and forms. Each processes data under its own privacy policy:
- Web3Forms — processes and delivers contact form, chatbot lead, and chatbot conversation-log submissions to our team by email.
- Anthropic (Claude API) — powers our AI chatbot's responses; your chat messages are sent to Anthropic's API to generate replies.
- Google Tag Manager and Microsoft Clarity — website analytics, used to understand site usage and improve user experience.
Cookies & Tracking
Our site uses cookies and similar technologies (via Google Tag Manager and Microsoft Clarity) to remember basic preferences and understand how the site is used. You can control or disable cookies through your browser settings.
Data Retention
We retain enquiry and chatbot data for as long as needed to respond to you and maintain our business records, unless you ask us to delete it sooner.
Your Choices
You can ask us to access, correct, or delete the personal information we hold about you, or withdraw SMS/RCS consent at any time, by contacting us using the details below.
Data Security
We take reasonable technical and organizational measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our website and services are intended for business use and are not directed at children. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this policy from time to time. The "Last updated" date at the top of this page reflects the most recent revision.
Contact Us
If you have questions about this policy or your data, contact us at:
Sripath Foods
2nd Floor, CCAT Building, Site No.34, 3rd Street Hindustan Avenue,
Nava India, Coimbatore, Tamil Nadu, India - 641028
Email: enquiry@sripathfoods.com
Phone: +91 99944 02911